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Frequently asked questions F.A.Q.

If an item is currently Out Of Stock will there be a re-stock?

We believe that consumer habits need to change. Less is the only way forward.
Therefore, all our efforts are focused on collecting and offering beautiful and useful products, in small limited collections. However, we will do our best to make more of your beloved pieces!

What countries do you deliver to?

We accept orders to be delivered worldwide via Econt Express /for Bulgaria, Greece and Romania/ and DHL Express Delivery for the rest of the world. If your country is not listed, e-mail us at sales@deorea.com to learn more about the possibility of delivering to your address.

 

More information on Payment&Delivery methods can be found here.

How can I pay?

We accept Online payment with a personal credit/debit card or your company card under secure SSL technology.

How long does shipping take?

The estimate shipping time is 2 to 5 working days depending on your location. More about our delivery options here.

How do I use and store my DEOREA items?

Everything in our collections is crafted with longevity in mind. Here we share tips on how to make your pieces last as long as they were designed to.

 


JEWELLERY

 

To ensure your jewellery long life we recommend you to handle it with care!

  • Keep jewellery away from water and chemicals, such as hair spray, perfumes, lotions etc., as they may damage the finish of your jewellery.
  • Pulling the chains can cause stress to the connections causing weak spots or breaks, so be careful and remove your jewellery during physical activities.
  • Jewellery with silver and gold plating changes colour over time.
  • We recomend you to store your jewellery separately, in its original packaging, in a dry place.

 

 

BLANKETS & THROWS

 

  • Machine Wash on Wool Cycle up to 30°C or Hand Wash using a detergent recommended for wool.
  • Wash separately.
  • Cold iron if required.
  • Do not bleach.
  • Dry the blanket on a flat surface, away from direct sunlight.
  • Do not tumble dry.

 

 

CANDLES

 

  • Remove all packaging before lighting the candle.
  • The first burn is the most important.
  • When lighting a soy candle for the first time, allow the wax to melt all the way to the sides of the container and the surface becomes liquid. Depending on the container size, this should take around 1-3 hours.
  • Trim your wicks.
  • For the best burn, trim the wick regularly to avoid it smoking or overheating.
  • ​Do not relight candle when there is less than 5mm of wax remains or metal wick base is visible.
  • Burn your candles on a flat heat resistant surface away from drafts, pets and children.
  • Never leave a burning candle unattended.

 


COSMETICS

 

  • Keep out of reach of children!
  • In case of rash or redness - discontinue using the product!
  • Do not use if allergic to any of the ingredients!
  • In case of contact with eyes, wash with plenty of water!
  • Store in a cool, dry place at 5 to 25 ° C. Do not expose to direct sunlight or heat!
In case you find the answers listed above not helpful, please do not hesitate to contact us.