Terms & Conditions

Please read the conditions for use of the services of DEOREA which are listed below. Using the services offered by DEOREA implies that you have read and understood these General Terms and Conditions and agree to comply with their provisions.

DEOREA is a trademark of BMS-2010 Ltd., 201747377, commercial website www.deorea.com and email adress sales@deorea.com. In the following Terms Of Use BMS-2010 Ltd. will be reffered as DEOREA.

 

DEOREA reserves the right to manage, regulate, control and modify, as it sees fit and in its sole discretion, in any general or specific case, the content of the site and/or the online store, as well as the present General Terms and Conditions for use of the services of DEOREA, without prior notice.

 

1. AGREEMENT TO USE
1.1. The present General Terms and Conditions apply to a free use of the functionalities of the site, as well as to all orders and distance sales contracts which are to be made and concluded with us for the distance sale and delivery of goods (items). Nothing in these rules and conditions prejudices your legitimate consumer rights, including your right to insist that the goods you purchase must answer their description, must be fit for the purpose they are made for, and must be of satisfactory quality.

 

1.2. By clicking on any link, button or application located on the site, with the exception of the link to these General Terms and Conditions, users expressly and unconditionally agree with the present General Terms and Conditions for use of particular functionalities of the site and the online store. You can browse the site freely without registration.

 

1.3. The present General Terms and Conditions furthermore regulate the deliveries of each item you order from deorea.com. By ordering a particular item, you agree to be legally bound by a Purchase and Sales Contract governed by the applicable law and these General Terms and Conditions.

 

2. EFFECT OF THE GENERAL TERMS AND CONDITIONS.
2.1. You accept the present General Terms and Conditions indefinitely, as from the moment of your registration and/or use of any service whatsoever provided by DEOREA, via the site or the online store.

 

2.2. Using the site and/or the online store implies that you have familiarized yourself and have agreed with any subsequent change of the present General Terms and Conditions.

 

3.3. Each user of DEOREA is deemed bound by a Distance Purchase and Sales Contract upon making distance purchases implemented via the online store operating under the domain name www.deorea.com. The distance purchase and sales contract is deemed concluded as from the moment in which deorea.com confirms your particular order, under terms for validation of the orders specified in the present General Terms and Conditions.

 

3. STATEMENT OF SECURITY AND CONFIDENTIALITY
3.1. DEOREA seeks to ensure security and confidentiality in safeguarding your data provided in the course of, and in connection with, the use of the services of the site. We will not share, resell or distribute your personal details for any other campaign or with any other organization, as well as any information you provide to us in connection with the registration procedure provided for in the site. This information is provided solely and exclusively to your own benefit and for the purpose of obtaining the service you request from us. We may analyze statistics on the basis of the data provided by consumers on the site solely and exclusively in order to improve the quality of service.

 

3.2. In connection with the provision of specified services, DEOREA requires from users to provide exactly defined information, such as name, address of delivery, e-mail address, telephone number, in order to authenticate the users and to send notices related to DEOREA services requiring registration. We may use an e-mail address you have made available in order to send you updates or news related to the services we offer.

 

3.3. DEOREA uses cookies in order to save your preferences, for the purpose of customizing the services offered in line with your user profiles. Please consider that our confidentiality policy regulates only information gathered for DEOREA and DEOREA is not responsible for the confidentiality rules and/or confidentiality practices of other sites to which it has provided links.

 

3.4. The user accounts in DEOREA are safeguarded by passwords. DEOREA guarantees that the information in the user accounts is confidential. Please note that we cannot guarantee the security upon unauthorized entry or use, and other factors that may expose to a risk the security of information at any time. DEOREA will treat information regarding personal data of all users as confidential and in strict conformity with the legislation of the European Union regulating personal data protection.

 

4. SERVICES
4.1. DEOREA produces and offers for distance sale high-quality products of its own brand. 

 

4.2. The images published on the site are of high quality resolution in order to present as accurately as possible the texture of the materials used and the colours of the various items. Nevertheless, the colours, their brightness and clarity will depend on your personal monitors, and in this sense DEOREA is unable to guarantee that they correspond to the actual ones.

 

4.3. DEOREA provides its services including scheduled and unscheduled interruptions. All aspects of the services are subject to change or removal in the sole discretion of DEOREA.

 

4.4. DEOREA reserves the right to refuse to provide a service temporarily or indefinitely, and this includes reserving the right to cancel, at its discretion, unconfirmed orders or to erase inactive profiles. The services of DEOREA are provided as they are and as far as available. DEOREA does not guarantee that the services will meet your requirements or that the services will be provided continuously, in a timely fashion, securely or without errors.

 

5. REGISTRATION
5.1. The registration procedure on the site is completely voluntary and free of charge. The registration is necessary when making distance purchases via the online store of DEOREA. In order to register, you have to complete the registration form which can be accessed here.

 

5.2. After completing the registration procedure, you create a profile in DEOREA. Your profile is accessible by means of a user name and a password that you select when you complete the registration form. Registered users are able to compile a list of favorite products, to add several delivery addresses and to choose between them, and to be e-mailed information and offers by us. The particulars required for registration are: name, patronymic and surname, address of delivery, contact telephone, and electronic mail.

 

5.3. By successfully completing your registration, you confirm that the personal details you provide upon the registration procedure are true, accurate and up-to-date in every respect. DEOREA disclaims all liability for any information that is submitted untruly, incorrectly or inaccurately, for any true information that is submitted in a misleading manner, as well as for any misprints. By successfully completing the registration, you confirm that you have read and accept the present General Terms and Conditions.

 

5.4. Please consider that you are fully responsible for all activities carried out through your profile or under the profile name. Disclosing your access password to another person is entirely at your own risk.

 

6. ORDERS
6.1. To place an order to the online store of DEOREA, the user must point the item he/she has selected and specify details regarding size, quantity and terms of delivery. The order is activated to the online store of DEOREA by pressing the button “buy”, which is located below the particulars of delivery of the item(s) concerned. An order is accepted when we expressly confirm your order by means of an electronic letter to the e-mail address you have indicated, in the form of a document entitled “order confirmation”, which states that we accept your order.

 

6.2. Orders in the online store of DeOrea.com are accepted 24 (twenty-four) hours a day, 7 (seven) days a week.

 

6.3. Orders received from users who have stated incorrect particulars upon their registration may be cancelled. DEOREA reserves the right to notify users of incorrect particulars or missing particulars in your profile when the orders are processed, and if it does not receive correct particulars from you within 48 (forty-eight) hours, such orders will be assigned a “cancelled” status as being impossible to fulfil.

 

6.4. The order confirmation sent to your e-mail address is considered to be a conclusion of a Distance Purchase and Sales Contract between you and DEOREA. Our order confirmation is considered to have taken effect when it was sent to the electronic address you have indicated in the registration form even if, for any reasons beyond the control of DEOREA, the electronic letter has not reached you.

 

6.5. DEOREA may terminate the contract if an item you have ordered is not available for any reason whatsoever. If this is the case, we will inform you and will refund the full amount of the sum if you have already paid for any such item.

 

7. PRICES AND PAYMENT METHODS
7.1. The prices of the items supplied in the online store of DEOREA are quoted in BGN. All prices include VAT. The prices are stated exclusive of the cost of delivery of the items ordered and import charges and fees where applicable. The cost of delivery is paid in addition to the price of the items ordered and is specified here.

 

7.2. DEOREA reserves the right to correct any mistakes, inaccuracies or omissions and to modify or update any information on items supplied at any time without notice. DEOREA reserves the right to refuse to fulfil orders about which information containing mistakes or inaccuracies has been indicated, including without limitation mistakes and inaccuracies regarding prices, currency conversion, delivery, terms of payment or return of items supplied.

 

7.3. You may pay the price of items you have ordered by Credit/Debit cards. 

We have partnered with Stripe payment gateway for your convenience.

 

You may safely enter your debit or credit card information in the checkout page without having to create an account, and without incurring any additional fee. DEOREA never aware of your credit card details and we do not store them with us. Your payments are securely processed via Stripe with the highest security SSL encryption technology available.

By accepting the present General Terms and Conditions, you give your express and unconditional consent to pay in advance the full selling price of the items that you order via the online store of DEOREA. In case of payment by bank card, consider that you should allow for extra payment of possible bank charges and commissions so that the bank transfer can reach the bank account of DEOREA. 

 

7.4. Regardless of the currency you have in your account, transactions are made in leva according to the current exchange rate set by your bank, as well as according to the terms of the card.

 

7.5. Deorea.com does not process or store details about your credit or debit card.

 

 

8.DELIVERY

Deorea.com accepts orders to be delivered worldwide.

We accept payments via all major credit/debit cards. We have partnered with Stripe payment gateway for your convenience.

All our items are sent from Sofia, Bulgaria.

The dispatch to you takes place within 2 working days after receipt of payment.

The prices of the items supplied in the online store of DEOREA are quoted in BGN. All prices include VAT.

All shipping fee will be added automatically during checkout. Please note that the fee varies according to the destination of the package!

 

8.1. Shipping Service

 

Your purchase will be delivered by Econt Express for Bulgaria, Romania and Greece.

The shipping time is between 1 and 3 business days.

For the rest of the world we ship with Express DHL Delivery to the address indicated by the customer at the time of the order. The shipping time is between 2 and 4 business days.* You can check the shipping time for your country at https://www.dhl.com 

*Please note that some places are more difficult to reach and the delivery time may take an additional 2 or 3 days!

 

Orders placed after 14:00 are usually shipped the next working day. Orders placed on Friday evening, during weekend or a national holiday, are processed and shipped the first working day after or when the payment is received.

 

 

8.2. Shipping Costs

 

  • Flat rate of 5 BGN for delivery in the territory of Bulgaria. Shipping is free of charge for domestic delivery above 100 BGN.
  • The flat shipping rate for Greece and Romania is 8 € /16 BGN/.
  • Flat rate shipping of 20 € /39 BGN/ to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Lithuania, Luxemburg, Netherlands, North Macedonia, Poland, Serbia, Slovenia, Spain, Sweden, Turkey, Estonia, Hungary, Portugal, Slovakia, Albania, Israel, Montenegro, Monaco, UK.
  • Flat rate shipping of 45 € / 89 BGN/ to the following countries:
    USA, Canada, Australia, Brazil, Russia, Switzerland, Cayman Islands and rest of the world
  • If your country is not listed, e-mail us at sales@deorea.com.

The shipping costs are non-refundable.

 

 

8.3. Shipping Status 

 

When the parcel is sent you will get a tracking number by email, so you can follow each step of the shipment.

If the items ordered cannot be delivered within the stated tentative periods, we will inform you and will make an effort to implement the delivery as soon as practically possible!

 

 

Deliveries are received in the standard manner: by hand, upon signed acknowledgment. If handing a delivery to a user in person proves to be impossible or is hindered, the deliveries are handed to household members or to persons named by the users, taking a note of the name of the person who received the delivery and his or her relationship to the user. After two failures to hand the delivery, the distance sales contract is automatically terminated, and in such case, as a sanction for its non-performance on the part of the users, Deоrea.com will retain all sums paid by the users.

 

9. CLAIMS
DEOREA seeks to achieve full satisfaction of its users. Customer satisfaction is a top priority of deorea.com and in this sense DEOREA pays attention to each request for return or to each particular case of a claim, in order to provide the best service to its users. If the items delivered are non-conforming to the items ordered, or if any apparent defect or damage is noticed, please contact us immediately by e-mail. DEOREA will do everything possible to correct the mistake or provide a refund or replacement of the articles, in accordance with our claims policy. The user has the right to return purchased goods when there is a difference from the products he has ordered or they are defective. DEOREA has to replace the defective product with a new one or to refound the amounts paid by the customer. If it is necessary to return money paid for goods purchased from the online store, this will be done through a credit card transaction. In case of a defective product, replacement costs are at DEOREA's expense. It is possible that an item does not match your expectations. You can return it if you notify us via e-mail at sales@deorea.com and send back the product(s) within 10 days of receiving your order. Please note that the cost of shipping is your responsibility. The products must be in a perfect, unworn and undamaged original condition with their attached tags and labels on. We will assess their condition and return the amount within 14 days of receiving them. If it is necessary to return money paid for goods purchased from the online store, this will be done through the same credit/debit card.

Delivery costs are not refundable. They will be deducted from the total refund amount. The buyer is also responsible for any return shipping costs. 

 

10. FORCE MAJEURE
DEOREA shall not be liable to users for any failure to execute a delivery of items as ordered, including for any delay of any such delivery, or for any damage or defect whatsoever of items caused by any event or circumstance whatsoever beyond its control, including without limitation any acts of third parties (hackers, suppliers, governments, supranational or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restrictions of any competent authority, strikes, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquakes, natural disaster and accident, including mechanical breakdown of software, failure or problems with supplies to public services (including electric, telecommunications or Internet provision), lack of or inability to obtain any consumable supplies, materials, equipment or transport, as a result of a force majeure, whether such circumstances could have been foreseen or not.

 

11. LIMITATIONS OF USE
The entire content of the site and the domain, including without limitation images, photographs, illustrations, graphics, sound effects, music, audio and video content, computer programs, data compilations, animation, as well as other creative output to which you have access, constituting protected works within the meaning of the applicable law on international copyright and related rights, is the property of DEOREA. Please consider that you assume the entire responsibility for any use of these works infringing the rights of DEOREA!

 

12. LAW GOVERNING, COMPETENCE AND LAW
The use of this site and any content published on it, including all distance purchase contracts for items which are concluded as a result of the use of this site or online store, conform to Bulgarian legislation. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts in the Republic of Bulgaria.

 

The present General Terms and Conditions may be amended and supplemented at any time, at the discretion of DEOREA, and the amendments and/or supplements will become effective as from the moment of their publication on the site.